What if I only want red wine?
All default club shipments contain red wine, with the option to customize to your liking, including swapping red for whites.
What happens to my shipment if you have the wrong shipping address or if I am not available to sign for it?
If your address is out of date, please contact Evan, our Wine Club Manager, to have your package held for pick up or redirected to the correct address. FedEx will make three consecutive delivery attempts before returning your wines to us.
How does wine shipment customization work?
You will be sent a link to view your shipment online about 15 days prior to billing, notifying you that your customization window is now open. At this time, you can adjust your shipping details, card details or add wines to your shipment. If you would like to replace the wines entirely with an alternate selection, email Evan at firstname.lastname@example.org and we will make those changes for you.
What states do you ship to?
Due to legal restrictions, we are only permitted to ship wine to the following states: AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN (limited delivery area), KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY and to the District of Columbia (DC). Proof that you are twenty-one (21) years of age will be required upon delivery.
Can I pick up my club shipment?
Yes, of course! If you live locally or want to venture to Los Olivos, you can select to have all club orders held at the tasting room for pick up. We will hold up to 3 shipments before we ask to ship them to you. You can also make a one-off request to have your club order held during the customization window.
Can I gift a club membership?
Yes, please call the wine club office at (805) 686-5107 Monday - Friday 9am-5pm or email Evan at email@example.com.
What is the magnum add-on?
The magnum add-on is an additional 1.5L bottle that is added on to your club shipment every Summer and Winter club run.
When am I charged for my shipment?
You will be billed quarterly in February, May, September and November. You will receive an email notification 2.5 weeks prior to the billing of your shipment, letting you know the selection and add-on options. After billing, you will see a charge from Carhartt Family Wines on your statement.
How can I make changes to my Carhartt Family Wines membership?
Please visit your Account page or you can give us a call at (805) 686-5107 Monday - Friday 9am-5pm to update your account information over the phone. Alternatively, you can email Evan at firstname.lastname@example.org.
How many shipments must I take before cancelling my membership?
As member benefits are applied upon wine club activation, we ask that members take three shipments before closing the account.
How do I cancel my club membership?
We hate to see you go, but if you wish, you may cancel your club membership any time before your quarterly billing by going to you Account page, then then edit your Clubs. If you would prefer to just skip a shipment, please email Evan at email@example.com
Is my wine club membership transfer able?
Your wine club membership belongs to you exclusively and cannot be transferred to another party. You are welcome (and encouraged!) to share the benefits of membership with friends and family by bringing them as your guests for your complimentary wine tastings as defined on our Wine Club Overview page.